Thursday, August 12, 2004

Customer Service in India

I have a post-paid connection from Orange. This month, I used a payment gateway to pay my Orange bill online. A few days later, my outgoing calls were barred for non-payment. My bank shows that the amount has been transferred, but the Orange database apparently does not. And getting through to the customer service in Mumbai is painful, to say the least. Yesterday, I hung on for a full hour and still couldn't get through. I am still trying to avoid the actual trip to the Orange outlet, but I guess I'll have to do it eventually. And ask them to stop calling me every week and telling me to convert my pre-paid connection into a post-paid! So much for customer service!